Support vs. feedback
App issues go to the support page so we can see your data. General feedback can use this inbox.
Visit supportContact
Questions, ideas, bugs, or something that does not make sense?
Send it over.
We read every message and genuinely care about making your running experience better.
Email Runner’s Lab HQ
Send it here
Runner’s Lab HQ
Company questions, Journal feedback, partnerships, or a strong opinion about training plans.
Runner’s Logbook support
Using the app and something looks wrong?
The support page at runnerslogbook.com/support is the fastest route. Same inbox, better context.
What to expect
One person reads this inbox.
Replies come from a human, usually within a couple of days. Bug reports with a screenshot earn extra gratitude.
Quick answers
Helpful things to know.
Response time
Most messages are answered within a couple of days. Sometimes sooner on weekdays.
Screenshots help
We cannot fix what we cannot see. A screenshot helps us sort it faster.